Frequently Asked Questions
Everything you need to know about your vision and style.
How do I provide my prescription for eyeglasses?
You can upload a photo of your prescription during the checkout process, or email it to our support team along with your order number. Please ensure the prescription is valid and includes your Pupillary Distance (PD).
What is your return policy for prescription lenses?
We offer a 14-day return policy for frames. However, as prescription lenses are customized to your specific vision needs, we offer a one-time replacement if there is a manufacturing defect or if the lenses do not match your provided prescription.
How long will it take to receive my order?
Standard shipping for frames and sunglasses takes 3-5 business days. For orders including prescription lenses, please allow an additional 5-7 business days for custom crafting and quality assurance testing.
Do you offer international shipping?
Yes, Himalaya Optical ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the time of checkout.
Are the frames sold on your website authentic?
Absolutely. We are an authorized retailer for all the designer brands we carry. Every pair of eyewear comes with the original brand packaging, a certificate of authenticity, and a manufacturer's warranty.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.